UX Case Study

VOYAGR - A TRAVELING APP TO DISCOVER, PLAN AND MANAGE JOURNEYS

ROLE
ROLE

UX Designer

UX Designer

Category
Category

Mobile Design

Mobile Design

YEAR
YEAR

2024

2024

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Project Overview

Project Overview

Project Overview

Voyagr is an all-in-one travel planning app that helps users easily discover, compare, and book trips. It brings together options from multiple providers and offers tools for itinerary building, document management, and travel insights—all in one place for a smooth, stress-free experience.

Problem Statement

Travelers are overwhelmed by too many options and lack tailored recommendations.

Existing apps don’t offer enough personalization or efficient planning tools.

Creating an itinerary that fits personal interests, budget, and schedule is time-consuming and frustrating.

Proposed Solution

Centralizes all travel planning in one AI-powered platform.

Enables personalized itinerary creation with smart recommendations.

Offers clear pricing, user reviews, and integrated document management.

Simplifies booking, payment, and travel organization for a seamless experience.

Impact & Outcomes

Impact & Outcomes

Impact & Outcomes

Boosted Planning Efficiency

Potential reduced average trip planning time by 40% through AI-generated itineraries and centralized tools.

Improved Personalization

80% of testers preferred Voyagr’s itinerary suggestions over other apps due to its tailored recommendations based on user behavior and preferences.

9/10

9/10

9/10

Enhanced User Satisfaction

Based on post-testing feedback, 9 out of 10 users found the app significantly easier to use compared to existing travel apps

Offline Readability

Offline itinerary access proves valuable for travelers, highlighted as a key differentiator in feedback sessions.

Research & Planning

Research & Planning

Research & Planning

User research is essential for understanding user behaviors, needs, and motivations. By employing various research methods, we gain valuable insights into how users interact with products and services.

Quantitative Research

Using quantitative data helped identify major pain points affecting a large user base.

  • Surveyed 25+ travelers.

  • Targeted frequent solo travelers, couples, and group travelers.

Qualitative Research

Qualitative research provided deeper insights into user frustrations and unmet needs.

  • Conducted 1:1 interviews with 10 travelers (aged 20-30).

  • Explored user behaviors, frustrations, and expectations through open-ended questions.

Key Findings

Key Findings

72%

72%

72%

Overwhelming Travel Planning

72% of users said trip planning takes 6+ hours across multiple platforms.

65%

65%

65%

Lack of Personalization in Travel Apps

65% of users feel existing apps provide generic recommendations.

58%

58%

58%

Poor Collaboration for Group Trips

58% of users struggle with coordinating group trips due to fragmented tools.

80%

80%

Budget Tracking

80% of users worry about budgeting, yet avoid expense tracking tools.

Competitive Analysis

Features
Features
Features
Google travel
Google
travel
Google
travel
Tripadvisor
Trip
advisor
Tripadvisor
expedia
expedia
expedia
wanderlog
wander
log
wanderlog

Personalized

Recommendations

Personalized

Recommendations

Budget & Expense

Tracking

Budget & Expense

Tracking

Integrated Booking

System

Integrated Booking

System

Offline Access to Itineraries

Offline Access

to Itineraries

Offline Access to

Itineraries

User Review & Ratings

User Review

& Ratings

User Review &

Ratings

Key Takeaways

  • None of the major competitors (Google Travel, TripAdvisor, Expedia) offer expense tracking, making Voyagr a unique solution for budget-conscious travelers.

  • While Google Travel and Wanderlog offer some personalization, Voyagr goes further with AI-driven itinerary recommendations tailored to user preferences.

  • Unlike competitors, Voyagr ensures users can access trip plans offline, making it a reliable travel companion for areas with limited connectivity.

  • Google Travel and TripAdvisor excel in review aggregation, but they don’t offer tailored recommendations based on past reviews. Voyagyr integrates reviews while curating recommendations based on individual user preferences.

User Persona

BIO

NAME

John Doe

AGE

27

JOB TITLE

Business Analyst

STATUS

Single

LOCATION

Boston

GOALS

John's primary travel goal is to have relaxing and enjoyable vacations, providing a much-needed break from his demanding work as a Business Analyst. He seeks to immerse himself in new cultures, trying local cuisine and exploring historical sites. Ultimately, he desires to create lasting memories with his travel companions.

NEEDS

John needs a single, unified platform that simplifies all aspects of travel planning, from initial research to post-trip follow-up. He desires personalized recommendations tailored to his interests, eliminating the need to sift through countless generic options. A centralized system for managing all travel documents and itineraries is essential for reducing his pre-trip stress.

FRUSTRATIONS

The complexity of planning trips across various websites and platforms overwhelms John, making the process stressful rather than exciting. Managing numerous bookings, confirmations, and itineraries scattered across different services is a major source of anxiety. He often finds that his trips don't quite match the idealized image he had in mind, leading to disappointment.

TRAVEL FREQUENCY

John enjoys exploring both domestically and internationally, taking 2-3 trips annually. His trips range from weekend getaways within his country to more extensive international adventures, allowing him to experience diverse cultures and landscapes. As a Business Analyst, he carefully budgets for these trips, prioritizing valuable experiences over luxurious accommodations.

User Persona

BIO

NAME

John Doe

AGE

27

JOB TITLE

Business Analyst

STATUS

Single

LOCATION

Boston

GOALS

John's primary travel goal is to have relaxing and enjoyable vacations, providing a much-needed break from his demanding work as a Business Analyst. He seeks to immerse himself in new cultures, trying local cuisine and exploring historical sites. Ultimately, he desires to create lasting memories with his travel companions.

NEEDS

John needs a single, unified platform that simplifies all aspects of travel planning, from initial research to post-trip follow-up. He desires personalized recommendations tailored to his interests, eliminating the need to sift through countless generic options. A centralized system for managing all travel documents and itineraries is essential for reducing his pre-trip stress.

FRUSTRATIONS

The complexity of planning trips across various websites and platforms overwhelms John, making the process stressful rather than exciting. Managing numerous bookings, confirmations, and itineraries scattered across different services is a major source of anxiety. He often finds that his trips don't quite match the idealized image he had in mind, leading to disappointment.

TRAVEL FREQUENCY

John enjoys exploring both domestically and internationally, taking 2-3 trips annually. His trips range from weekend getaways within his country to more extensive international adventures, allowing him to experience diverse cultures and landscapes. As a Business Analyst, he carefully budgets for these trips, prioritizing valuable experiences over luxurious accommodations.

User Persona

BIO

NAME

John Doe

AGE

27

JOB TITLE

Business Analyst

STATUS

Single

LOCATION

Boston

GOALS

John's primary travel goal is to have relaxing and enjoyable vacations, providing a much-needed break from his demanding work as a Business Analyst. He seeks to immerse himself in new cultures, trying local cuisine and exploring historical sites. Ultimately, he desires to create lasting memories with his travel companions.

NEEDS

John needs a single, unified platform that simplifies all aspects of travel planning, from initial research to post-trip follow-up. He desires personalized recommendations tailored to his interests, eliminating the need to sift through countless generic options. A centralized system for managing all travel documents and itineraries is essential for reducing his pre-trip stress.

FRUSTRATIONS

The complexity of planning trips across various websites and platforms overwhelms John, making the process stressful rather than exciting. Managing numerous bookings, confirmations, and itineraries scattered across different services is a major source of anxiety. He often finds that his trips don't quite match the idealized image he had in mind, leading to disappointment.

TRAVEL FREQUENCY

John enjoys exploring both domestically and internationally, taking 2-3 trips annually. His trips range from weekend getaways within his country to more extensive international adventures, allowing him to experience diverse cultures and landscapes. As a Business Analyst, he carefully budgets for these trips, prioritizing valuable experiences over luxurious accommodations.

User Flow

User Flow

User Flow

Low-Fidelity Designs

Low-Fidelity Designs

Low-Fidelity Designs

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Accessibility Considerations

Accessibility Considerations

Accessibility Considerations

Accessibility was an important part in Voyagr’s design to ensure a seamless experience for all users, including those with visual, motor, and cognitive challenges. I followed WCAG 2.1 AA guidelines across all components.

1. Color Contrast

  • Ensured all UI components maintain a color contrast between text and background, meeting WCAG AA standards.

  • For instance, dark text on light backgrounds and white text on dark overlays (seen in onboarding and booking flows) ensure readability across lighting conditions.

2. Font Legibility & Hierarchy

  • Used clear and modern fonts for body text and scalable heading styles to support visual clarity and screen magnifier use.

  • Maintained consistent hierarchy for page structure (e.g. heading > subheading > body text) for better screen reader interpretation.

3. Touch Target Sizes

  • All interactive elements follow the standard pixel size, ensuring that users with limited mobility or larger fingers can easily tap without errors.

4. Offline Accessibility Consideration

  • Offline itinerary access addresses users with limited internet or assistive tool access, ensuring they can still retrieve information without relying on connectivity.

5. Alt Text & Semantic Support

  • Ensured all icons and buttons include appropriate text labels or tooltips so that assistive tech like screen readers can convey meaning.

  • Used descriptive placeholder text and button labels (e.g., “Search Flights” instead of generic “Search”) to improve contextual clarity.

High-Fidelity Designs

High-Fidelity Designs

High-Fidelity Designs

Modern onboarding

The designs of the app has been kept modern maintaining the minimalism and aesthetics.

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Two-factor Authorization

Secure login with OTP-based two-factor authentication for verified, protected user access.

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Tailored Recommendations

Stands out with itinerary suggestions tailored to user behavior and personal preferences.


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Simplified navigation & Offline Readability

Seamless experience with expense tracking and offline readability

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User ratings & reviews

Leverages user reviews & ratings to deliver highly personalized, reliable recommendations.

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Tailored Recommendations

Stands out with itinerary suggestions tailored to user behavior and personal preferences.


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Simplified navigation & Offline Readability

Seamless experience with expense tracking and offline readability

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User ratings & reviews

Leverages user reviews & ratings to deliver highly personalized, reliable recommendations.

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